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****STOP PRESS****

Tuesday 14th September 2021 

We wish to thank you for your continued support during these challenging times. We are currently receiving a high request for appointments. The workload of the practice has increased within the last week as the Covid Assessment Centres across Lanarkshire have now closed, and we are managing all patients- including those with symptoms of Covid-19 or those who have tested positive.

In addition to this, we do not have a full complement of clinicians due to sickness absence, and we have therefore had to make the difficult decision to reduce our services. We will only be dealing with acute, urgent and emergency issues, until staffing levels improve.

We understand that this is frustrating for you- we are equally frustrated as all we want to do is provide the best service possible for our patients. We ask that you consider these points if you call the practice, and ask that you do not take your frustrations out on our reception team as they are managing a difficult job and working hard.

We are here for you, and ask that you are here for us, as we continue to work as hard as we can for you.

NEW: Covid-19 Assessment & Treatment Pathway

If you have symptoms of Covid-19 including any new continuous cough, fever or loss of smell or taste, please arrange to have a PCR test via the NHS Inform website, or by calling 119 if you cannot book a test online. PLEASE DO NOT CALL THE COVID ASSESSMENT LINE ON 111.

If you require medical advice or assistance for your symptoms, please call the practice on 01355 575630 and speak with one of our reception advisers who will assist you. Please advise the person you speak with of any test result, so that this can be passed over to the clinician. You will then be offered a telephone consultation to discuss your symptoms and concerns, before a clinical management plan is made. 

Social Distancing Measures 

Please be advised that due to Scottish Government Guidelines, Kirkview Practice like all other colleagues in the Health & Social Care settings across NHS Lanarkshire, are still required to maintain Social Distancing measures, and encourage the use of face coverings. Please DO NOT attend the surgery, unless you have a pre-arranged/pre-booked face to face appointment. Please continue to call our reception team on 01355 575630 with your appointment requests and enquiries.

Thank you for your ongoing support during this ever changing time. 

Kirkview Medical Practice- The "New Normal" 

In March 2020, the country entered lockdown. Since this time, GP practices have had to make significant changes to the way we deliver services, in order to ensure safety for both patients and staff. The vast majority of our patients have been understanding and accepting of these changes, and your kind words have helped our staff cope through this difficult time. Unfortunately since some lockdown restrictions have eased, we have had numerous complaints around how the practice is now operating and our staff have been subjected to increasing levels of verbal abuse. We therefore wanted to explain the changes we have made within the practice.

Firstly, contrary to recent media reports and social media posts, we have continued to work throughout the lockdown period, and we have continued to see patients if required. To put this into context, since the lockdown began in March 2020, we have undertaken 21,427 telephone consultations and 10,035 face to face appointment consultations.

We have also continued to provide care to our vulnerable patient groups, our Care Home residents and have completed 263 new baby checks. At the start of the pandemic, we had telephone consultations with our shielding patients to ensure their medical needs were addressed during the lockdown period, and this generated around 250 additional telephone consultations.

Throughout lockdown, our clinicians have also volunteered at the Acute Respiratory Assessment Centre for Covid-19 clinical assessments, working out of the bases in Airdrie and Hamilton. If they weren’t working in the surgery on their days off, or weekends, our GPs were manning triage phone lines and seeing unwell patients for assessment. In addition to this, our GPs and nurses also volunteered and participated in the roll out of the flu vaccination programme. GPs and nurses worked shifts at the mass vaccination centres in the Ballerup Hall next to Hunter Health Centre.

Our reception team have handled a massive number of telephone calls, in comparison to normal capacity. The introduction of email communication with other health professionals and with patients regarding medical certificates and clinical photographs have significantly increased the workload further. It is worth bearing this in mind when you think our practice staff are dealing with the personal impact of Covid-19 the same as everyone in the country- anxiety around attending work in a high-risk environment, trying to keep their families safe and having periods of absence due to self-isolation or having caught the virus themselves.

It is encouraging to see so many people receiving the Covid-19 vaccination however the virus is still present and circulating in South Lanarkshire. Case numbers are dropping, but we cannot be complacent. It is essential that patients are able to social distance when they attend the surgery. This is a requirement by both the Scottish Government and NHS Lanarkshire. As a result, when you call the surgery, you will initially be offered a telephone consultation, with the most appropriate clinician and at the most appropriate time for your problem. If following your initial telephone assessment it is felt you need to be seen face to face, this will be arranged. We wish to reassure patients that we will always see you and deal with your problem if required- we will not turn you away.

Appointments do take longer than they did previously, as clinicians need to wear protective equipment and undertake a cleaning regime after seeing each patient. We would be grateful if you could be mindful of this and keep your consultation short and to the point, dealing with the most pressing issue at first. If you have more than one issue, you may find that you require another telephone consultation or face to face appointment to deal with this.

We are proud of how our practice staff have risen to the challenge this unprecedented pandemic has presented. Please be respectful when contacting the practice.

We are here for you, so please be here for us.

With Kind Regards & Best Wishes, 

The Kirkview Team 

(Site updated 14/09/2021)

Contact Details

Kirkview Medical Practice

Contact Telephone

01355 575630
01698 753 976
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