Latest News

KIRKVIEW PRACTICE BULLETIN BOARD  

NEW REPEAT ANSWERPHONE TELEPHONE NUMBER 

Due to the discontinuation of telephone numbers by BT, our Repeat Answerphone telephone number has CHANGED. The new contact number is: 

01698 753 976

The line can still be accessed 24 hours per day, 7 days a week. 

Alternatively, you can call the main practice number and select option 5 from the menu- this will take you straight to the answerphone service. 

Thank you for your co-operation.


NEW: PRACTICE NURSE

Following the retirement of our wonderful Practice Nurse, Sister Ruth McArthur in June 2021, we are thrilled to announce that we have a new Practice Nurse joining the Kirkview Team! Sister Margaret Thompson joins the practice on Tuesday 27th July 2021, and will assist the practice with our cervical screening programme, chronic disease management (Diabetes and Asthma management) and various other nursing duties. We hope that you will join us in wishing Sister Thompson well in her new post! 


SELF-REFERRAL FOR MUSCULOSKELETAL PHYSIOTHERAPY

There is now a brand new website available to patients living within the boundaries of NHS Lanarkshire. The website hosts comprehensive information on what Physiotherapy can offer, as well as useful advice and exercises. These exercises and videos provide patients with an easy-to-use guide on how to manage common musculoskeletal conditions. 

Patients will also be able to to complete an online form to self-refer to NHS Lanarkshire Physiotherapy. The self-referral can be completed by any adult living in Lanarkshire, who has a musculoskeletal condition. The form will be received by the Physiotherapy team, and will be clinically triaged before being added to the waiting list for review.

Please visit the website link below: 

NHS Lanarkshire MSK Physiotherapy Site


TELEPHONE LINES

We have noticed a significant increase in the amount of calls coming through to the practice over the last few months. We understand and thank everyone for their patience over the last year with the restrictions we have had in place in the surgery, however it seems that the calls and requests we are receiving are complex in nature and as such, take us time to sort out on the phone. We are working at capacity with staffing levels at the moment and are answering all calls as quickly and safely as possible. 

We would appreciate your ongoing patience and support at these times when we are working to get the surgery back up and running to normal ways of working. If you have several issues to discuss, please advise our reception staff of this when you call so that we can make appropriate adjustments to your telephone consultation appointments. Please also consider using other resources of information such as the NHS Inform website, your local Pharmacy and local services such as your Optician. 

Thank you


RIGHT CARE, RIGHT PLACE

The way we access urgent care has CHANGED. If you think you urgent attention, but it is not life-threatening, you can call NHS24 on 111 day or night. The team will help direct you to the most appropriate service you require for your needs, often closer to home and without going to A&E. Remember, you can also still contact us here at the surgery Monday to Friday between 8.30am-6.00pm for urgent care or find help online at www.nhsinform.scot. By continuing to only go to A&E or call 999 in an emergency, we will help keep ourselves and the NHS safe. 


TELEPHONE TRIAGE- CLINICAL PRIORITY 

If you telephone the surgery looking for an appointment, please note that you will be asked a number of questions by our trained administrative team. This is to allow us to prioritise patients on a clinical need. If your need is urgent, you will be offered a telephone consultation in the first instance with one of the clinicians, who will then assess you over the phone to determine if you require a face to face appointment. If your issue is routine, you will be offered a routine telephone consultation with one of the clinicians in the practice. If the clinician feels you need to be seen face to face, they will arrange a suitable time for you to attend the surgery, however please make a note of the following guidelines for a face to face appointment: 

- Please bring a face covering with you for use. If you do not have one, we will provide you with one. Upon arrive, you will be asked to sanitise your hands

- Attend the surgery alone- do not bring any members of your family, including children, unless agreed between you and the clinician

- Do not arrive early: 5 minutes before your appointment time is the most appropriate, otherwise you will be asked to leave the practice and building

- Your appointment time is limited and will only deal with the urgent issue you have. Please make other arrangements if you wish to discuss other matters


Data Protection- Your Information

In line with the new Data Protection Act (2018) which was implemented on 25th May 2018, Kirkview Medical Practice has made changes to our Privacy Policy. Please take some time to read over our policies below. If you have any questions, or need any further information, please do not hesitate to speak with one of our Practice staff members. 

Kirkview- Data Protection Notice 

Kirkview- Privacy Notice


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